We welcome your internet order via our secure web site. All orders will be confirmed with an estimated ship date. Once your order is shipped, we will provide you with a tracking number so that you can follow its progress.
We will always ship your order complete; however, should we have to order items in to complete your order, we will inform you and give you the option of waiting for the good to come in (we will give you an estimated time of delivery), cancelling the order, or shipping the items we have. Should you wish to ship your order in installments - sending what is in stock and waiting for the remainder - there will be a $20 surcharge within Canada and $30 surcharge to the United States. If you do not wish to continue with your order, all monies will be refunded completely.
If you live locally, we have an in store pickup option for your convenience. Simply select Pick up at Broadmead Village as your shipping option and shipping will not be charged. We will package your items and hold them for you at our Broadmead store.
All orders are shipped via the least expensive carrier and could be Canada Post or Courier. If all items are in stock, delivery will usually be 2-7 business days, depending on your location in Canada. Shipping is calculated based on your order subtotal (before tax), as follows:
Latex Toppers, Mattresses and Featherbeds are excluded from this free shipping. We will calculate the shipping costs based on the delivery location. The shipping totals above apply to shipping within the Canada Post / Courier service area. Should your address fall outside of the Canada Post / Courier service area you are responsible for the difference, we will calculate the difference and inform you prior to shipping your order. Please note this typically only applies to remote locations and the territories (Yukon, Northwest Territories and Nunavut).
The simplest & most economical shipping option for US delivery is usually via Canada Post / US Mail Service / Courier. If all items are in stock, delivery will normally be 4-9 business days, depending on your location. Shipping is calculated based on your order total, as follows and is is US$:
Latex Toppers, Mattresses and Featherbeds are excluded from this free shipping. We will calculate the shipping costs based on the delivery location.
We are happy to ship internationally, and offer several options for delivery. Once we have received your order, you will be contacted via email with the shipping method and associated cost.
If for any reason you are not satisfied with your items, all merchandise (with the exception of certain items below, pillows, duvets and mattress pads) has a two week return policy from the day you receive your order. Returned goods must be unused, unwashed and in resalable, like-new condition including all original packaging & labels attached. We will fully refund you the value of the item(s) returned and taxes incurred following inspection.
Please contact us prior to returning merchandise, so that we may issue a return authorization number; without this number your return may be refused.
All merchandise returned to Heirloom Linens must be shipped prepaid by the customer, unless there is a fault with the product. Please contact us prior to returning merchandise, so that we may advise the best method of shipping, as goods shipped by non-approved methods may incur duties and taxes upon return to Canada. Packages returned through a non-approved shipping method will be refused and returned to the customer at their expense.
Certain items carried within bedding collections, or unusually sized items, are deemed a special custom order and as such are sold as a final, non-returnable sale, exclusive of warranty. We will notify you of this status in our initial confirmation email to ensure that you are comfortable continuing with your order.
These items are a special order selection offered online only and as such are sold as a non-returnable final sale, exclusive of warranty. They can also be ordered in-store in person, but are not on display. We will confirm this status with you in our initial confirmation email to ensure that you are comfortable continuing with your order.
If your order arrives broken or there is a defect in an item, please notify us as soon as possible so that we can arrange for the return and replacement of your merchandise, on condition that it is deemed a valid product defect.
Please note that colours displayed online may vary slightly across different computer monitors due to your display settings. Unfortunately, because of this we cannot offer returns on final sale items if the return is due only to discrepancies of colours compared to those you saw on screen.
Copyright © - 2017, Heirloom Linens, Victoria BC, Canada. All Rights Reserved.
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