Shipping / Return Policy

Shipping

We welcome your internet order via our secure web site. All orders will be confirmed and an estimated ship date provided before we charge your credit card. If goods are required to be ordered in to complete your transaction, you will not be charged until we ship your order. Please note that if we do have to order goods in that your order will take longer, we will be more than happy to inform if this is the case.  Once your order is shipped, we will provide you a tracking number so that you can follow the progress of your shipment.

When shipping to Canada: If your order subtotal exceeds $200 (before taxes) it will be shipped via CanPar or Canada Post and delivery will be 3-7 days, depending on your location in Canada.

If less than $200, we will determine the most economical between Canada Post and CanPar, and advise you via email or phone, the shipping method and associated cost.

When shipping to the USA:

Effective February of 2005, due to changes with regard to export of textile products from Canada to the USA, we are forced to eliminuate our free shipping offer to the USA. For any US orders, we will ship via Canada Post and the US Mail Service, IF the package can go through the mail. This will be the most cost effective but take the longest delivery time (10-12 business days typically) The advantage of using the mail is no requirements currently for customs clearance before the goods enter the US.

The second method of shipping is DHL Courier Express Service. The advantage of this service is quick delivery, no brokerage fees but at a higher cost than parcel post.

The third method of shipping is DHL Courier Ground Service. While less expensive than Express service, it requires the addition of a $50 US brokerage fee to clear the goods into the USA.

We will access any US bound orders and determine the cost of shipping. All US orders shipping cost will be confirmed with you PRIOR to shipping AND prior to billing.

When shipping International, you will be contacted via email with the shipping method and associated cost.

Return

With the exception of some custom order items, most items have a two week return policy, providing the goods are in saleable and unused condition, have all labels attached and in their original packaging. In other words, the returned goods must be completely resalable.

Any items deemed a custom order item are sold as a final sale but that would be communicated to you in your order confirmation.

All items returned to Heirloom Linens will be shipped prepaid by the customer. Please contact us, prior to returning merchandise, so that we may advise the best method of shipping. Goods shipped by non-approved methods may incure duties and taxes upon return to Canada.