We welcome your internet order via our secure web site. All orders will be confirmed and an estimated ship date provided once we have received your order. If we need to order goods in to complete your transaction you will be contacted to determine if you would like to continue with the order. If you do not want to continue with the order all monies will be refunded completely. Please note that if we do have to order goods in that your order will take longer. Once your order is shipped, we will provide you with a tracking number so you can follow the progress of your shipment. When shipping to Canada: If your order subtotal exceeds $200 (before taxes) there is no charge for shipping. All orders, regardless of the subtotal, will be shipped via CanPar or Canada Post and delivery will be 3-7 days, depending on your location in Canada. Free shipping applies to the Canpar service area. If your order subtotal exceeds $200 and you are outside of the Canadian Canpar service area, we will determine the most economical shipping to the nearest Canpar service area, you will be charged for the difference to your address. We will contact you if this is the case prior to shipping your order. When shipping to the USA: Effective February of 2005, due to changes with regard to export of textile products from Canada to the USA, we were forced to eliminuate our free shipping offer to the USA. For any US orders, we will ship via Canada Post and the US Mail Service, IF the package can go through the mail. This will be the most cost effective but take the longest delivery time (10-12 business days typically). The advantage of using the mail is no requirements currently for customs clearance before the goods enter the US. The second method of shipping is DHL Courier Express Service. The advantage of this service is quick delivery, no brokerage fees but at a higher cost than parcel post. The third method of shipping is DHL Courier Ground Service. While less expensive than Express service, it requires the addition of a $50 US brokerage fee to clear the goods into the USA. We will access any US bound orders and determine the cost of shipping. All US orders shipping cost will be confirmed with you PRIOR to shipping AND prior to billing. When shipping Internationally: You will be contacted via email with the shipping method and associated cost.
With the exception of some custom order items, most items have a two week return policy, providing the goods are in saleable and unused condition, have all labels attached and in their original packaging. In other words, the returned goods must be completely resalable. Any items deemed a custom order item are sold as a final sale but that would be communicated to you in your order confirmation. All items returned to Heirloom Linens will be shipped prepaid by the customer. Please contact us, prior to returning merchandise, so that we may advise the best method of shipping. Goods shipped by non-approved methods may incure duties and taxes upon return to Canada.
