Privacy Policy

At Heirloom Linens, we are committed to protecting your privacy. We do not sell or rent our customers’ personal information to any third party. If you would like more information about how we manage your personal information, you may contact us at info@heirloomlinens.com.

The website www.heirloomlinens.com (the “Site”) is owned and operated by Heirloom Linens Ltd., which also operates a retail store in Canada under the name Heirloom Linens. In this Privacy Policy, “Heirloom Linens,” “we,” “us,” or “our” refers to Heirloom Linens Ltd.

Whether you are shopping online, by phone, or in our retail store, we treat any personal information with the utmost care and consideration. We only collect the information necessary to process and ship your order. Any other information requested is provided voluntarily and used only to deliver services you have specifically requested.

How We Use Your Information

Fulfilling Orders: We may share your information with trusted third parties such as payment processors and delivery companies, but only as required to complete your purchase.
Credit Card Information: We do not retain or store credit card details beyond what is required to process your transaction securely.
Communications & Newsletter Subscription:

If you place an order with us, you provide implied consent to receive email updates and newsletters from Heirloom Linens. You may unsubscribe at any time by clicking the unsubscribe link at the bottom of our emails.
Customers may also voluntarily sign up for our newsletter using the subscription form available at the bottom of our website.

Website Analytics: We monitor traffic patterns and general site usage in order to improve our website and services. This information is collected in aggregate and does not contain personally identifiable details.

Newsletter & Email Communications

We use Constant Contact to manage our email communications and newsletters. If you sign up for our mailing list or provide your email when placing an order, your email address will be stored in Constant Contact’s secure system. Constant Contact may collect information such as whether you open our emails or click links, which helps us improve our communications.

You can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of any newsletter, or by contacting us directly at info@heirloomlinens.com.

For more details, please see Constant Contact’s privacy policy at: https://www.constantcontact.com/legal/privacy-notice.

Live Chat

Our website uses a third-party live chat service provided by Tawk.to to assist customers with questions. When you use this feature:

Tawk.to may collect information such as your IP address, browser type, and chat history.
If you provide personal details (such as your name, email, or order number) during a chat, that information will be visible to our customer service team in order to assist you.
Chat transcripts may be stored securely for training and customer service purposes.

By using the chat feature, you consent to the collection and processing of your data by Tawk.to in accordance with their privacy policy: https://www.tawk.to/privacy-policy/

Virtual Consultations (Calendly & Zoom)

We offer complimentary virtual consultations. Scheduling is managed through Calendly, and video calls are hosted via Zoom. If you choose to book a consultation, you may be asked to provide personal details such as your name, email address, and any information you share during the call. This information will be visible to our staff and processed by Calendly and Zoom in order to provide the service.

Heirloom Linens does not record or store video consultations. For more information, please see their privacy policies:

Meeting Transcription (if using tl;dv or similar)

To better support customers, we may use third-party services such as tl;dv to transcribe and summarize virtual consultations. These transcripts allow us to provide follow-up notes and product links after your session. Heirloom Linens does not share these transcripts outside of your consultation.

For more information, see tl;dv Privacy Policy.

Protecting Your Information

All information submitted through our Site is transmitted using industry-standard encryption (HTTPS/TLS, commonly referred to as SSL certificates).
Our servers are protected against unauthorized access, and our security measures are regularly reviewed and updated to meet evolving standards.

Disclaimer

Although Heirloom Linens is committed to providing a safe and secure environment, use of this Site and its contents is at the sole risk of the user. Heirloom Linens shall not be held liable for any losses or damages incurred from the use of, or reliance on, information contained within this Site.