Two Week Return Policy
If for any reason you are not satisfied with your items, all merchandise (with the exception of pillows, duvets, mattress pads, and final sale items) have a two week return policy from the day you receive your order. Returned goods must be unused, unwashed and in like-new condition including all original packaging & labels attached. We will fully refund you the value of the item(s) returned and taxes incurred following inspection.
Any returned goods will be placed in a quarantine for 3 days prior to being placed back out onto the sales floor.
Please contact us prior to returning merchandise, so that we may issue a return authorization number; without this number your return may be refused.
DUE TO COVID-19 WE ARE NOT ABLE TO OFFER RETURNS ON PILLOW OR DUVETS
All merchandise returned to Heirloom Linens must be shipped prepaid by the customer, unless there is a fault with the product. Please contact us prior to returning merchandise, so that we may advise the best method of shipping, as goods shipped by non-approved methods may incur duties and taxes upon return to Canada. Packages returned through a non-approved shipping method may be refused and returned to the customer at their expense.
Custom Order Merchandise
Certain items carried within bedding collections, or unusually sized items, are deemed a special custom order and as such are sold as a final, non-returnable sale, exclusive of warranty. We will notify you of this status in our initial confirmation email to ensure that you are comfortable continuing with your order.
Online Exclusive Merchandise
These items are a special order selection offered online only and as such are sold as a non-returnable final sale, exclusive of warranty. They can also be ordered in-store in person, but are not on display. We will confirm this status with you in our initial confirmation email to ensure that you are comfortable continuing with your order.
Faulty or Broken Merchandise
If your order arrives broken or there is a defect in an item, please notify us as soon as possible so that we can arrange for the return and replacement of your merchandise, on condition that it is deemed a valid product defect.
Please note that colours displayed online may vary slightly across different computer monitors due to your display settings. Unfortunately, because of this we cannot offer returns on final sale items if the return is due only to discrepancies of colours compared to those you saw on screen.