Return Policy

Two-Week Return Policy

If for any reason you are not satisfied with your purchase, most merchandise may be returned within two weeks (14 days) of the date you receive your order.

Exclusions: The following items are final sale and cannot be returned or exchanged:

Pillows
Pillow protectors
Duvets
Mattress pads
Mattresses and mattress toppers
Items marked specifically as Final Sale

Returned goods must be:

Unused and unwashed
In like-new condition
Free from strong odors, stains, or other signs of use
Returned with all original packaging, labels, and inserts (including cardboard supports and protective packaging)

Pet Hair: Items must be free from pet hair. If a product is returned with pet hair but we determine it can be thoroughly cleaned, a cleaning fee may be deducted from the refund. If the item cannot be restored to like-new condition, the return will be refused.

Following inspection, we will refund the value of the item(s) returned plus applicable taxes, less any applicable cleaning fee.

Important: Please contact us before returning any online purchase so that we know to expect your package. Returns sent without prior notice may be delayed or refused.

Return Shipping

Customers are responsible for arranging and paying for return shipping, unless the product is faulty or defective.
Packages must be shipped prepaid. We do not accept COD deliveries.
If duties, taxes, or brokerage fees are charged to Heirloom Linens on a return shipment, the package will be refused and returned to the sender at their expense.

Custom Order Merchandise

Certain bedding collection items, unusual sizes, or specially ordered merchandise are considered custom orders and are final sale, exclusive of warranty. We will notify you of this status in your confirmation email before processing your order.

Online Exclusive Merchandise

Some products are offered online only and are not displayed in-store. These items are considered special order merchandise and are final sale, exclusive of warranty. We will confirm this status in your order confirmation email.

Faulty or Damaged Merchandise

If your order arrives damaged or an item has a manufacturing defect, please notify us as soon as possible so we can arrange for a return and replacement. All faulty or damaged items must be assessed and deemed to have a valid product defect.

Colour Variations

Please note that colours displayed online may vary slightly due to differences in monitor or device display settings. We cannot accept returns or exchanges on final sale items if the sole reason for return is a difference in colour appearance compared to your screen.