Terms and Conditions

Ownership of Site

The website www.heirloomlinens.com (the “Site”) is owned and operated by Heirloom Linens Ltd., which operates a retail store in Canada under the name Heirloom Linens. Throughout these Terms and Conditions, “Heirloom Linens,” “we,” “us,” or “our” refer to Heirloom Linens Ltd.

By using this Site, you agree to comply with and be bound by these Terms and Conditions. If you do not agree, you should not use this Site. We reserve the right to modify these Terms at any time without prior notice. Continued use of the Site will be considered acceptance of those changes.

Privacy

In the course of using the Site, you may provide or we may collect personal information (for example, during checkout). We are committed to protecting your privacy. Please review our Privacy Policy, which explains how we collect, use, and disclose personal information.

Accessibility

We are committed to making the Heirloom Linens online shopping experience as accessible as reasonably possible for all customers, including those with disabilities. If you encounter any feature or content that is not accessible, please contact us at info@heirloomlinens.com. While we cannot guarantee that every feature will be accessible to all users, we will review feedback and take it into consideration.

Intellectual Property & Permitted Use

All content on this Site—including images, text, graphics, and design—is protected by Canadian and international copyright and intellectual property laws. The compilation of content is owned or licensed by Heirloom Linens.

You may use this Site and its content only for personal, non-commercial purposes (e.g., browsing, shopping, order placement). You may not reproduce, copy, modify, distribute, or exploit any Site content without our prior written consent.

Gift Cards

Gift cards are available for use in our store and on our Site. The purchase and redemption of gift cards are governed by our Gift Card Policy, which is incorporated into these Terms and Conditions.

Pricing, Taxes & Availability

• All prices are listed in Canadian dollars (CAD).
• We are required by law to collect GST, PST, or HST as applicable. Taxes on shipping charges may also apply.
• Gift cards are not taxed at purchase; applicable taxes will be charged when the gift card is redeemed.
• We reserve the right to correct pricing errors, inaccuracies, or omissions (including after an order has been placed). Product availability is subject to change without notice.

Orders, Shipping & Returns

By placing an order on our Site, you agree to our Shipping & Returns Policy. We reserve the right to cancel or refuse any order in cases of suspected fraud, pricing errors, or product unavailability.

Virtual Consultations

Virtual consultations are offered as a complimentary service for informational purposes. Recommendations provided during these sessions are advisory only and do not guarantee product suitability or availability. Purchases should be made based on product descriptions and specifications listed on our website or in-store.

Prohibited Conduct

You agree not to use the Site for unlawful purposes or to post or transmit any material that is harmful, offensive, or infringes on the rights of others.

Disclaimer & Limitation of Liability

The Site and its contents are provided on an “as is” and “as available” basis. We make no warranties or representations, express or implied, regarding the accuracy, reliability, or availability of the Site.

To the maximum extent permitted by law, Heirloom Linens, its owners, employees, and affiliates shall not be liable for any damages, losses, or claims arising from your use of the Site or reliance on its content. If liability cannot be excluded under applicable law, our liability will be limited to the fullest extent allowed.

Indemnification

You agree to indemnify and hold harmless Heirloom Linens, its affiliates, employees, and representatives from any claims, damages, liabilities, or expenses arising out of your use of the Site or your breach of these Terms and Conditions.

Jurisdiction & Governing Law

These Terms and Conditions are governed by the laws of the Province of British Columbia and the federal laws of Canada. Any dispute relating to the Site shall be resolved exclusively in the courts of Victoria, British Columbia.

International Use

This Site is intended primarily for use in Canada. If you access it from outside Canada, you are responsible for compliance with local laws.

Severability

If any provision of these Terms is deemed unlawful or unenforceable, the remaining provisions shall continue in full force and effect.