All orders will be confirmed with an estimated ship date. Once your order is shipped, we will provide you with a tracking number so that you can follow its progress.
We will always ship your order complete; however, should we have to order items in to complete your order, we will inform you and give you the option of waiting for the good to come in (we will give you an estimated time of delivery), cancelling the order, or shipping the items we have. Should you wish to ship your order in installments - sending what is in stock and waiting for the remainder - there will be a $10 surcharge within Canada and $15 surcharge to the United States. If you do not wish to continue with your order, all monies will be refunded completely.
In Store Pickup
If you live locally, we have an in store pickup option for your convenience. Simply select Pick up at In Store as your shipping option and shipping will not be charged. We will package your items and hold them for you at our store.
Shipping Within Canada
All orders are shipped via the least expensive carrier and could be Canada Post or Courier. If all items are in stock, delivery will usually be 2-7 business days, depending on your location in Canada. Shipping is calculated based on your order subtotal (before tax), as follows:
|75.00 and up||FREE Shipping|
|$0 - $74.99||$10 Shipping|
Latex Toppers, Mattresses and Featherbeds are excluded from this free shipping. We will calculate the shipping costs based on the delivery location. The shipping totals above apply to shipping within the Canada Post / Courier service area. Should your address fall outside of the Canada Post / Courier service area you are responsible for the difference, we will calculate the difference and inform you prior to shipping your order. Please note this typically only applies to remote locations and the territories (Yukon, Northwest Territories and Nunavut).
Shipping to the United States
The simplest & most economical shipping option for US delivery is usually via Canada Post / US Mail Service / Courier. If all items are in stock, delivery will normally be 4-9 business days, depending on your location. Orders may take longer if they get held in customs. Shipping is calculated based on your order total, as follows and is in US$:
|$100.00 and up||FREE Shipping|
|$0- $99.99||$15 Shipping|
Latex Toppers, Mattresses and Featherbeds are excluded from this free shipping. We will calculate the shipping costs based on the delivery location.
Duties and taxes are not relfected in our prices. The carriers will charge the recipient all applicable duties, taxes and/or brokerage fees at the time of delivery. Duties and taxes are assessed by the local government based on the destination. For more information about duties, taxes, and/or brokerage fees, you may contact your local customs office or the carrier that delivers your package.
We are happy to ship internationally, and offer several options for delivery. Once we have received your order, you will be contacted via email with the shipping method and associated cost.